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Effective immediately we are switching from a form-based reporting method to
straight EMAIL-based reporting used to request support for Sunrise Door Software products
or report problems on our web site. When describing the issue be sure to be as detailed as you can, bearing in mind
that MORE is better!
_______________________________________________________________________________________________________________________
ALL support-related issues, as described above, is to be sent to
SupportHelp@sunrisedoors.com using a desccriptive
Subject as follows: Door Product Issue
or Web Site Issue.
_______________________________________________________________________________________________________________________
We will communicate with you if we need more information or if we require you to try something more than what you have already done.
I am sure you understand that some technical issues may take longer than others to research and resolve! It is very important that any requests
made by our Support people be responded to without delay!!
We will communicate with you if we need more information or if we require you to try something more than what you have already done.
I am sure you understand that some technical issues may take longer than others to research and resolve! It is very important that any requests
made by our Support people be responded to without delay!! If we communicate
with you, requesting more information, we expect you to respond within
3 days. If not you can expect your issue to be CLOSED!
Priority is given to those that have donated to our
Coffee Fund!